Emergency Fire Damage Process Overview

1/13/2020 (Permalink)

ONE HOUR: 

Within one hour from notice of loss, a SERVPRO® Franchise Professional will contact you to arrange for service. You’ll know help is on the way!

FOUR HOURS:

Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION:

A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

PRETESTING:

A SERVPRO® Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING, RESTORATION & DEODORIZATION:

SERVPRO® Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.